Privacy Policy

At Blue Wings Travel and Tourism, we value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with us online, by phone, or in person.

1. Information We Collect

We may collect the following types of information:

  • Personal details: Name, contact information (email, phone), address, date of birth, nationality, passport details.

  • Booking details: Travel preferences, itineraries, ticket and hotel information.

  • Payment information: Credit/debit card details, billing address.

  • Communication history: Emails, messages, or calls with our support team.

2. How We Use Your Information

We use your information to:

  • Process bookings, payments, and travel arrangements.

  • Provide customer service and respond to inquiries.

  • Send booking confirmations, travel updates, and important notices.

  • Comply with legal obligations.

  • Improve our services and customer experience.

3. Information Sharing

We do not sell your personal information. However, we may share your details with:

  • Travel suppliers: Airlines, hotels, tour operators, car rental agencies, visa authorities.

  • Service providers: Payment processors, IT support, email platforms.

  • Legal authorities: When required by law or to protect our rights.

4. Data Security

We implement technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your data, subject to legal requirements.

  • Withdraw consent for marketing communications at any time.

7. Cookies & Online Tracking

Our website may use cookies to improve your browsing experience. You can adjust your browser settings to block cookies, but some features may not work properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

9. Contact Us

If you have questions or requests regarding your privacy, please contact us:
Blue Wings Travel and Tourism
Zalka, Lebanon

View or Modify your Reservation:

  • Please enter the Reservation Reference or E-Ticket Number, and your last name as it figures in your reservation.
  • Click on "View reservation".
  • Please enter Order ID and Confirmation as it figures in your order.
  • Click on "View Order".